IT Managed Services
CBDubai is one of the most preferred IT Managed Services Providers for leading enterprises, especially in the Banking, Financial Services, and Insurance space. We are a strategic IT outsourcing partner that can help you transform IT operations for maximum positive business impact.
Our Applications Managed Services Team comes with extensive expertise in managing the entire Application Landscape including development support and maintenance across support levels from L0 to L3 (wherein we co-ordinate with the respective OEMs of standard applications) to ensure business continuity. We enable our customers to focus on their core business while we ensure that their applications – both core and non-core, as well as custom applications function seamlessly. Once a certain level of stability is reached, our team works on improvements such as intelligent automation to accelerate efficiency and reduce human intervention. We prepare the cloud enablement roadmap to migrate “functionally and technically relevant” applications to the Cloud through our proprietary 4S model in alignment with the business owners of the applications.
CBDubai’s Infrastructure Managed Services Team enables our customers to manage and maintain their IT infrastructure. By leveraging our expertise across Databases and Operating Systems, our team creates an end-to-end Infrastructure Maintenance and Support process. Our consultants handle everything from logging tickets to resolving issues and co-ordinating with OEMs of the respective technology products if required.
Our expertise in right-fit talent sourcing, in-house training and learning through CBDubai Academy, and experience in Applications and Infrastructure management enables us to cater to the Managed Services requirements of our customers. We take over from an incumbent vendor and stabilize operations in the quickest possible time. The improvement phase kicks in post stabilization and it enables us to accelerate returns on investments for our customers by deploying automation, process efficiency, security, and artificial intelligence-based solutions.
Benefits
A Managed Services Provider such as CBDubai could be immensely beneficial for you if:
- You are not future-proofing and crisis-proofing your business applications and underlying technology
- You are not optimizing your IT investments by leveraging the latest advancements in technology
- You are not creating a seamless plan for ensuring that your business is up and running at all times
As a reliable managed services partner, we make your IT ready to adapt, scale and evolve as per the business dynamicity and challenges.
Service Benchmark
- Hassle-free takeover of applications and platforms in the fastest possible time
- Portal-based access to comprehensive, real-time status reports and periodic documentation
- Focussed efforts for resolution of critical incidents – over and above SLAs
- Enhancing RoI on Managed Services by focusing on legacy modernization, cloud enablement, intelligent automation and enhancing cybersecurity
Key Differentiators:
- Measurable, simple, transparent deliverables
- Optimization of existing applications for improved ROI and bottom line
- Common point resolution for applications and infrastructure – over and above SLAs
- Best-of-breed security solutions, process adherence and access control, and mitigation of data breach incidents
- Legacy modernization by deploying new-age technologies and solutions from our in-house CoE
- Proactive collaboration with existing vendors to ensure seamless business operations
Proactive Management
Our domain expertise along with the vast experience in managing applications and infrastructure for our customers enables us to pre-empt future rise in demands and even address issues. Our proactive approach with your business technology will ensure that your business operates seamlessly round the clock. Furthermore, we also employ new-age capabilities such as AI/ML to enable applications to become smarter and function independently or with minimum human supervision.